Let’s talkPrivacy policy
Last updated: 11 November 2026
The Arrangement handles personal information when you contact us, discuss a project or use this website. For questions or requests, contact Lisa Wyborn at lisa@thearrangement.london or call 07738 933232.
Information we use
Enquiries and projects may involve your name, role, business, contact details, correspondence, project requirements, approvals and billing records. Please only send information relevant to the enquiry or project. Our hosting and video providers also receive technical information, such as your IP address, browser and pages requested.
How and why it is used
We use relevant information to answer enquiries, prepare proposals, deliver projects, coordinate suppliers and administer payments. The lawful basis is taking steps towards or performing a contract where you are personally a party to it. For people acting on behalf of a business, it is our legitimate interest in communicating with that business and delivering the work. Financial records are also used to meet applicable legal and accounting obligations.
Where consent is required for a particular activity, it can be withdrawn without affecting earlier lawful use. You may object to direct marketing at any time.
Sources and recipients
Information normally comes from you, but clients, colleagues or suppliers may provide business contact details for a project. Relevant information may be shared with commissioned freelancers and collaborators, providers supporting hosting and business administration, professional advisers, and authorities where legally required.
This website uses Squarespace hosting and Vimeo video. Their services may involve processing outside the UK. Transfers for which we are responsible must use an appropriate lawful mechanism and safeguards. Contact us for details relevant to your information.
Retention
Records are kept for as long as needed for their purpose, applicable legal obligations and the establishment or defence of claims. The period depends on the record, project and obligations involved. Contact us to ask about the retention period for your particular information.
Your rights
Depending on the circumstances, you can request access, correction, erasure, restriction or a portable copy of your information, or object to processing based on legitimate interests. These rights are not absolute. We may need to verify your identity to respond.
Please contact Lisa if you have a concern. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Cookies and updates
See our Cookies policy for website technologies and external video. We will update this page when our information practices change.