Let’s talkTerms of business
Last updated: 11 November 2026
These terms explain our approach to business-to-business commissions. Each project is governed by its written proposal, agreed scope and project terms. This page is an overview: browsing the website or making an enquiry does not create a project contract or replace a signed agreement.
Agreeing the project
Before work starts, we agree the services, deliverables, formats, programme, fees, payment stages and client inputs in writing. The project documents identify the contracting parties, assumptions, exclusions, external costs and included revisions.
Working together
The Arrangement coordinates delivery and may commission freelancers and specialist collaborators. Responsibilities and approval routes are agreed for each commission. Clients are asked to appoint an authorised contact, provide accurate materials and give consolidated feedback within the agreed timescales.
Property facts—including dimensions, plans, specifications, tenure, prices, availability and planning claims—must be checked by the client and appropriate specialists before release. Creative production and proofreading are not architectural, surveying or legal certification.
Changes and approvals
Changes to the brief are agreed in writing, including their effect on fees, timing and deliverables, before extra work begins. Printing, publication and launch require approval of the relevant final version. Silence is not approval. Corrections to our failure to meet an agreed brief are distinct from new instructions or changes of preference.
Fees and payment
Fees, payment stages, due dates and any applicable VAT are specified in the project agreement. External expenditure requires the agreed approval. Please raise invoice queries promptly, identifying the amount and reason. This overview does not impose a standard deposit, payment period or cancellation fee.
Copyright and licences
You retain your supplied materials and must have permission for their intended use. Rights in final deliverables, editable files and any copyright assignment or licence are agreed in writing. Commissioning work does not automatically transfer every right. Fonts, stock, photographs, music and other third-party assets remain subject to their licences. Drafts and unselected concepts are for review unless another use is agreed.
Confidentiality, data and AI
Confidential information should only be shared with people who need it for the project, under appropriate protections. Any use of confidential materials or personal data with AI services requires specific agreement and suitable safeguards. Proposed AI-assisted outputs and known limits on ownership or exclusivity are discussed before approval. Processing personal data on a client’s behalf requires appropriate separate terms.
Delays, ending a project and responsibility
The project agreement sets out arrangements for delays, cancellation, completed work, approved supplier commitments and liability. This page does not restrict statutory rights. We do not guarantee commercial results such as sales, leads or planning outcomes.
Contact
To discuss a commission, request its contractual terms or raise a concern, email lisa@thearrangement.london. We will work with you to understand the issue and agree next steps.